ISO 20000 Consultancy

ISO 20000 Consultancy, ISO 20000 Certification, ISO 20000 Documentation, ISO 20000 Training:
(ISO 20000–Information Technology Service Management)

ISO 20000:

ISO 20000 is an internationally – recognised standard for ensuring that organisations have in place integrated processes within their organisation to promote effective managed services within an IT environment.

Benefits of certification:

• Alignment of information technology services and business strategy.
• Creation of a formal framework for current service improvement projects
• Provides a benchmark type comparison with best practices
• Creates competitive advantage via the promotion of consistent and cost-effective services.
• By requiring ownership and responsibility at all levels, it creates a progressive ethos and culture.
• Supports ‘interchanging’ of service providers and staff by virtue of the creation of inter-enterprise operational processes.
• Reduction of risk and thus cost in terms of external service receipt
• Through the creation of a standard consistent approach, aids major organizational changes.
• Enhanced reputation and perception

Also Improved relationship between different departments via better definition and more clarity in terms of responsibility and goals. And helps to create a stable framework for both resource training and service management automation.